Requests that reach the right department, not the general mailbox
Accounting firms, insurance advisers, legal services, estate agents. Your clients ask things with deadlines and expect a reply from a specific person. total.support routes them, remembers them and answers the simple ones itself.
Sound familiar?
Everything to info@
One mailbox for invoices, contracts, questions and appointments. Someone has to sort them.
Deadlines that get forgotten
“I sent it to you two weeks ago” — and nobody remembers.
Frequent questions with a fixed answer
Which documents are needed, when the filing deadline is, how to send receipts.
Four things that change
Teams per department
Accounting, contracts, sales, front office. Email becomes a ticket, is assigned to the team and the responsible person takes it.
Reminders and inactivity
Ticket unanswered for 2 days? Alert. Client hasn't replied? Reminder to them. Nothing gets lost.
A help center for the procedures
Documents, deadlines, how to send things. Written once, the bot answers them as many times as needed.
Customer portal
The client sees their requests and their status, without calling “just to ask”.
The same tool, configured differently
See it on your own data
Start a free trial, import your guides and ask the bot whatever your customers ask.