One help center for students, parents and teachers
Three different audiences, three kinds of questions, one small front office. total.support answers the “how do I log in to the platform” questions automatically and leaves people what needs a person.
Sound familiar?
Start of the year = chaos
Passwords, enrolments, platform access. Hundreds of identical questions in two weeks.
Many audiences, one mailbox
Parents, students, teachers and partners all write to the same info@.
Many branches
A tutoring school with three branches, a college with four faculties — each with its own instructions.
Four things that change
Guides per audience
Articles with audience “public” for parents, “customers” for enrolled students, “internal” for the front office. Same center, right content.
A bot for the platform
“I forgot my password”, “where do I see absences”, “how do I pay tuition” — answered from the articles, 24 hours a day.
One brand per branch or faculty
Each unit with its own widget and guides, management with the full picture.
Teams: front office, accounting, technical
Email becomes a ticket and goes to the right department, with reminders so no parent is left without a reply.
The same tool, configured differently
See it on your own data
Start a free trial, import your guides and ask the bot whatever your customers ask.