Hosting technical support without answering about nameservers every day
DNS, email, SSL, backups: hosting customers have technical questions with specific answers. Put your documentation into a bot that gives them correctly, and send the technicians only what needs a technician.
Sound familiar?
Technical questions, precise answers
The guides exist — in an old wiki nobody reads.
Everything in the same mailbox
Invoices, “the site is down” and “I want an upgrade” all land in the same support@.
Nights and weekends
The SSL expires on Saturday night. The customer wants an answer now.
Four things that change
Import your documentation
Crawl the old wiki, upload a zip of Markdown, or connect Confluence. Within an hour the bot knows what the team knows.
Routing per department
Accounting, technical, sales. The ticket from email goes to the right team and the technician sees only technical ones.
AI draft for the technician
“I'm not receiving emails” → a suggested reply with the SPF steps, citing the article. The technician checks and sends.
Maintenance announcements
Scheduled work or an ongoing incident: a pinned announcement in the widget, fewer “is it down?” tickets.
The same tool, configured differently
See it on your own data
Start a free trial, import your guides and ask the bot whatever your customers ask.