Support for software companies that never find time to write the docs
Every release brings new questions. total.support gives your customers an assistant that knows your app, and your team a way to write documentation alongside the code.
Sound familiar?
Documentation falls behind
Developers write code, not guides. Articles are outdated and customers ask about whatever they can't find.
Many products, one support
Three or four products with different customers, one support mailbox that mixes them all up.
The same “how do I…”
60% of tickets are questions that already have an answer — somewhere.
Four things that change
MCP: guides from your assistant
Connect Claude or Cursor to the help center. The assistant reads the repo and writes the article for the new feature, in the same session you built it.
One brand per product
Separate help center, bot and mailbox per product — one account, one invoice, priced per account and not per developer.
A bot that knows the app
Answers the “how do I do X” from your articles with a citation, and sends the team only what's a bug or a request.
Bug → ticket → article
The developer answers once. The AI turns it into a “Known issues” article for next time.
The same tool, configured differently
See it on your own data
Start a free trial, import your guides and ask the bot whatever your customers ask.