Solutions · E-shops

“Where is my order?” — answered before it reaches you

Shipping, returns, sizes, payment methods. E-shop questions repeat — and a bot that reads your policies solves them around the clock, in every language.

14 days freeGreek, English & every languageNo installation
The problem

Sound familiar?

01

Same questions, every day

Delivery time, shipping cost, return policy. The team answers the same email a hundred times.

02

Customers from abroad

They write in English, German, Italian. Or they don't write at all and leave.

03

Out of hours

Purchases happen at night. Replies come in the morning. The cart has been abandoned.

How total.support solves it

Four things that change

A bot on product pages

Answers about shipping, delivery times, sizes and returns from your articles — in the customer's language, at the moment they decide.

Guides in every language

Write your policies once. They're translated automatically into every language you sell in.

Tickets per department

Returns to accounting, order problems to the warehouse, pre-sale questions to sales. Automatically from email.

Announcements

“Due to the holidays, shipments are delayed by 2 days” — once, to everyone, before they ask.

Sample conversation
Liefern Sie nach Deutschland? Wie lange dauert es?
AIJa — wir liefern mit DHL nach Deutschland. Die Lieferung dauert 3–5 Werktage und kostet 9,90 €, ab 80 € Bestellwert kostenlos.📄 Versand & Lieferung
And if the size doesn't fit?
AIYou have 14 days for a free size exchange. Fill in the return form and we send a courier to pick it up.📄 Exchanges & returns

See it on your own data

Start a free trial, import your guides and ask the bot whatever your customers ask.